1. Information We Collect

In the course of providing heavy duty towing, recovery, and roadside services, we may collect:

Vehicle Information

• License plate number
• Vehicle Identification Number (VIN)
• Make and model
• Vehicle condition
• Location of breakdown, recovery, or storage

Personal Information

• Name
• Phone number
• Email address (if provided)
• Driver’s license information (if required)
• Insurance details
• Billing and payment information

2. How We Use Your Information

We collect and use this information to:

• Dispatch towing and recovery services
• Verify vehicle ownership
• Communicate regarding service updates
• Process payments and invoices
• Coordinate with law enforcement, insurers, or roadside assistance providers
• Comply with legal and regulatory requirements

3. Information Sharing

We do not sell your personal information. We may share information when necessary with:

• Insurance companies
• Law enforcement or government authorities
• Roadside assistance providers
• Payment processors
• Legal representatives

Information is only shared when required to complete services or comply with the law.

4. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse.

5. Data Retention

We retain information only as long as necessary to:

• Complete services
• Meet legal or insurance requirements
• Maintain business and tax records

6. Your Rights

You may request access to your personal information or request corrections by contacting us directly.

8. Contact Information

If you have questions about this Privacy Policy or your personal information, please contact:

A Plus Towing & Recovery
Tel:780-804-6000
Email: accounting@aplustow.ca
Address: 20504 111 AVE NW Edmonton, AB T5S 2G6